Tenant Information

  • An inspection of your property will be undertaken one month from your move in date and as deemed necessary thereafter.

    We expect the property to be maintained to at least the standard to which it was supplied to you on your move in.

    Any damage to the following will be charged to you at the end of your tenancy:

    - Carpets not left as found.

    - Interior doors damaged.

    - Rubbish/Unwanted furniture left at the property.

    - Uncompleted decoration.

    - Missing/Lost door and window keys.

    - Broken windows.

    - Refer to your AST Agreement for further details.

    If any of the above issues are found at inspection, you will be issued with written notice to make good of these issues, if at the end of the deadline you have not done so the work will be undertaken and costs charged to you and your guarantor if applicable.

  • Please note, lost keys will not be replaced, the only assistance we can offer is to arrange for the locks to be changed at a cost associated with the individual lock which must be paid to the locksmith at the time of the visit.

  • Should you agree with us an appointment, or agree to allow access to one of our tradesmen and then fail to cancel no less than 2 hours before the agreed time a fee of £25 will be payable.

  • Arrangements to log maintenance requirements are as follows:

    During office hours (8 am - 6 pm) -

    Please WhatsApp - 07876213535

    Out of Office Hours -

    Please WhatsApp - 07876213535

    Intended for emergencies only.

  • For non-urgent please call the Western Power Distribution on 08000963080 and for emergencies 08006783105 or 105.

  • Open all the doors and windows to ventilate the room. Get some fresh air immediately

    Switch off the appliance and do not reuse until it has been checked by a Gas Safe registered engineer

    Shut off the gas supply at the mains (if you know where that is)

    Call the numbers listed in Gas Queries for further assistance.

  • To report a loss of electricity supply, or if you are concerned about the safety of our equipment, call the energy provider.

  • Should there be a significant leak inside your property, please turn off the water supply.

  • In the first instance please refer any queries / complaints to Pete Campion or WhatsApp 07876213535

    Outside agencies such as citizens advice bureau and the local council would also be able to advise you, however we would ask that you attempt to resolve any concerns with RentRoom in the first instance.

  • Lock Changes 

    Unauthorised or poor DIY

    Damaged caused by Tenant 

    Rubbish / furniture not cleared from the property at the end of the tenancy 

    Keys not returned to RentRoom

    Unauthorised removal of fixtures / fittings

    Legal costs to collect unpaid rent

  • As a tenant you can not normally end your tenancy in the fixed period of your tenancy (first 6 months).

    Unless- 

    You are able to find an alternative tenant who meets the original selection criteria and who is acceptable to RentRoom.

    Or by giving 2 months notice to end the tenancy at the end of the 6 month period

  • After the fixed six month period your tenancy becomes periodic and runs from month to month, you must give a full rental period as notice. For example, if your tenancy commences on the 15th of a month, notice must be given on the 15th, to end on the 14th of next month.

    You can give one months notice by writing an e-mail to us at :

    petercampion89@gmail.com